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Business Intelligence
The Customer Knowledge Solution offers communication service providers the ability to have a complete and unified view of the customer base, while providing valuable information on key aspects of the telecom business: network usage, products and Services profitability, impact of equipments subsidization, etc.
Collection Management (Bad Debt Reduction)
This is a complete, independent and highly integrated to manage and automate your credit control and collection operations (front e back-office). It improves Operational Revenues through reduction of clients' bad debt and Days Sales Outstanding (DSO).
Commission Management
A complete incentive management solution, specifically designed to manage and nurture the relationship between a communication service provider and its internal and external sales network. It covers the complete cycle for incentive management, from defining and configuring the compensation plans to incentives calculation and payment, and reporting on incentive results.
Convergent Customer Care & Billing Systems (Fixed/Mobile, Prepaid/Postpaid, etc.)
With various references the rule based solution is a market-leading product in fixed line, mobile, utility and content billing. It covers the whole rating and billing process at telecommunication and utility companies and as well supports customer loyalty and bonus programmes
CRM Systems
Customer relationship management, providing solutions for all of the stages from target audience & potential customer determination to after sales services and customer satisfaction surveys, provides a basis to create loyal, satisfied and profitable customers. This includes automation, workflow, and documentation management infrastructure solutions that decreases the workloads of companies, enabling them to react faster, be stronger in competitive markets, and become more dynamic
Customer Care
The solution is intended for the customer care areas ensuring a unified desktop logic, independently from the communication channel used, this application is designed to support back-office and front office operations and it is responsible for managing inbound and outbound interactions with both current and potential Customers
Data Warehouse Acceleration
This outstanding and multi-awarded new technology is able to speed up databases and data warehouses at tremendous rates. With this solution the acceleration factor 50 becomes possible. The highly increased performance rates enables customers to save time through significantly faster results raise flexibility by allowing more complex analyses and ad hoc queries and last but not least cut hardware costs enormously
Electronic Bill Presentment and Payment
This leading edge EBPP supports all imaginable features, including extensive reporting tools and support for cost centres, sophisticated access authorisation, implementation of business partners, etc. Actually the solution is object of a marketing campaign of a large European communication service provider
Interconnection Least Cost Routing
The solution directs the national and international inter-carrier traffic of an operator of communications services always into the most cost effective channel. That way operators can save hundred thousands per month. The solution provides a graphical user interface and overtakes the routing tables from the switches automatically
Mediation Devices
Our mediation solutions drive the mediation revolution. Designed from the outset to meet the convergent mediation requirements, it combines latest software engineering technologies, innovative design, and decade-long experience from mediation development into a new breed of truly business enabling support systems
Revenue Assurance
This is a complete and independent solution for Revenue Assurance process management, coupling rules based on flexibility with rigorous control and high execution performance. It aims at improving communication service provider’s profitability, reducing the losses of not billing provided Services. It allows reconciling customer, roaming and interconnects billing processes from switch-to bill
Roaming Management
A complete solution allowing the integrated management of the entire Roaming process (TAP & RAP, Production, HUR, Settlement, etc.), ensuring the required quality of a Service with these characteristics and meeting all its specific requirements in an efficient, dynamic and above all profitable way. The solution respects all the Standards defined by GSM Association
Subsidisation Analysis and Control (e.g. Cell-Phones)
This effective solution enables communication service providers to control fraud with handset subsidization. This solution collects data across the product's life cycle phases - assembly, sales and distribution, usage and invoicing - and transforms it into useful information to effectively monitor subsidized products and distributors
Wireless Content Portal
This central platform for data and multimedia mobile Services is a modular solution that assures areas like partner management, billing and content management. It's a multimedia portal with vertical applications for corporate and mass market. It enables communication service providers to have an innovative offer, aligned with the market needs, and especially they will capitalize faster the investment made on new transmission technologies
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